Bespoke hand-crafted luxury biscuits delivered for all occasions

Terms and Conditions

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern The Queen of Hearts Cookie Company’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The term ‘The Queen of Hearts Cookie Company’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is

. Our company registration number is [company registration number and place of registration]. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, personal information may be stored by us as outlined in the Privacy Policy.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
The information contained in this website is for general information purposes only. The information is provided by The Queen of Hearts Cookie Company and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you are able to link to other websites which are not under the control of The Queen of Hearts Cookie Company. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, The Queen of Hearts Cookie Company takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
This website and its content is copyright of The Queen of Hearts Cookie Company- © The Queen of Hearts Cookie Company 2012. All rights reserved.
Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:
you may print or download to a local hard disk extracts for your personal and non-commercial use only
you may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Privacy Policy

The Queen of Hearts Cookie Company is committed to protecting any information we collect about you.  The privacy of our customers is of utmost importance to us.

The purpose of this Privacy Policy is to describe what information The Queen of Hearts Cookie Company collects about you and how that information is used. 

What information do we collect?

We collect personal information about you when you engage the services of The Queen of Hearts Cookie Company.  This will include your name, address, email address and telephone number.

We also collect additional information that is necessary for us to provide you with the service you request, for example credit card information, your preferences or experiences. This information is never shared with third parties.

We hold details of current and finished requests and we also hold feedback on or from customers.

Access to information

The Queen of Hearts Cookie Company will make any information held on our customers available to the individual in question and undertake to correct it, if it is wrong.   

We will also remove any personal information from our database at the request of the individual concerned if requested to do so.

Requests for access to individual information or removal of information should be made in writing to xxxx or by email to xxxx

Use of Information

The Queen of Hearts Cookie Company only uses your personal information for the original purposes it was given.

The Queen of Hearts Cookie Company will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver The Queen of Hearts Cookie Company services, unless required to do so by law.

From time to time we may use your contact details to send you newsletters, advise you of special offers or to let you know about other services and products we provide.   If you do not wish to receive this information you can let us know by email or in writing to our postal address.  You will be offered the option to opt out of each communication.


When you visit The Queen of Hearts Cookie Company website ( we will automatically track certain usage.  For this purpose we may place cookies on your computer.

The Queen of Hearts Cookie Company uses cookies to monitor our website usage.  The usage information is anonymous and is not linked to the data we hold about you as an individual.

A cookie is a computer file which we send to your computer and your computer sends back to us each time you visit our website.  Cookies help us to recognise you when you visit our site again.

The information is used to enable us to understand how our website is navigated and which pages are viewed most frequently.

Most internet browsers automatically accept cookies, but you can instruct your browser not to accept cookies if you wish. 

Links to External Sites may provide links to other sites.  When you click on one of these links you are leaving our site and visiting another site over which we have no control or responsibility for.  We suggest that you review the privacy policies for such other sites.


By accepting our Terms and Conditions, using The Queen of Hearts Cookie Company website, or by making a purchase, you consent to the collection and use of your personal data by The Queen of Hearts Cookie Company for the purposes outlined above and for any other purpose which is reasonably necessary for us to provide proper services in accordance with our Terms and Conditions.

If you have any feedback, questions or concerns about The Queen of Hearts Cookie Company or our privacy policy please contact xxxx

Full information on your rights under The Data Protection Act can be found at