All orders placed through our website will be dispatched within 5 working days unless otherwise stated by us, if possible we will get them out quicker. We will not accept any responsibility for delays caused by matters outside of our influence, industrial action for instance. We ship all biscuits within the UK via Royal Mail’s 2 day tracking service at a cost of £3.20 per order.
Our biscuits leave us in perfect condition, we protect them with appropriate packaging. We do not accept responsibility for any items that are damaged, broken, lost or any other circumstances beyond our control.
If there is a problem with your order we will email you within 3 working days. We do not normally dispatch goods at weekend.
Your biscuits will normally be with you within 48hrs of dispatch, you will be notified by email when we have sent them. If you are an international customer then please be aware that not only will delivery take longer but the package may be delayed due to Customs clearance. We will only use quality couriers, Royal Mail International and Fed Ex for example.